How can we help?

Our team typically responds within 24 hours. For urgent issues, email us directly.

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Email Support

Send us an email and we'll get back to you within 24 hours on business days.

support@waslat.io
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Sales Enquiries

Interested in Waslat for your agency or business? Talk to our sales team.

sales@waslat.io
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Documentation

Find guides, integration docs, and answers to common questions in our docs.

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Send us a message

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Common Issues

My social media account won't connect

Make sure you have admin access to the page or account. Try disconnecting and reconnecting. Check that you accepted all permission requests during the OAuth flow.

I'm not receiving messages in my inbox

Verify that your channel is connected under Integrations. Check that the webhook is active. Try disconnecting and reconnecting the channel.

AI Agent is not responding automatically

Go to AI Agents and ensure the agent is toggled on. Check the agent settings to confirm it's configured for the correct channels.

I forgot my password

Go to app.waslat.io/login and click "Forgot password?" to receive a reset link by email.

My trial has ended โ€” how do I subscribe?

Go to Settings โ†’ Billing & Subscription inside the app, or contact sales@waslat.io and we'll set you up.

How do I add a team member?

Go to Settings โ†’ Team Members and invite them by email. They will receive an invitation to join your workspace.